Policy of modification, replacement, return, and cancellation
Alf and more establishment
First: Design modification policy and on-demand printing
1. Design services:
Alf and more establishment allows the customer, when requesting a design service, to request a modification to the designs according to the following conditions:
Only one modification is allowed on the design within 72 hours of viewing the sample.
Modifications must be simple and not require re-design or a fundamental change in the work.
Modifications must be within the scope of the initial specifications and requests agreed upon before starting implementation, and should not include any new requests.
If the customer requests additional new elements not agreed upon, they will be considered a new request, and its cost will be determined based on the work required, and the customer must pay it before starting implementation.
The customer bears responsibility for any additional time resulting from the modification and rescheduling the delivery date.
2. Printing services:
No modification requests are accepted after the order is approved and payment is made, as printing is done according to the specifications provided by the customer.
Second: Return, replacement, and cancellation policy for on-demand services, designs, and printing
According to the systems of the Ministry of Commerce, returns, replacements, or cancellations are not accepted for any design or printing requests executed according to the customer’s request or according to specific specifications they set themselves, for any reason.
The order is started immediately after approval and payment completion via the website.
It is the customer’s responsibility to verify the accuracy of their order before sending and payment.
If the customer sends a design that is not printable (such as size discrepancies, low resolution, color issues, or text clarity), the establishment is not responsible for the result.
In this case, the customer can:
Send the corrected design after modifying the notes.
Or request a design modification service or a new design and pay the fees according to the work requirements.
Third: Return and replacement policy
1. When a request arrives that differs from the original order:
Alf and more establishment reviews all requests and verifies them before packaging and shipping.
If the customer receives a request that differs from what was ordered, the following steps are taken:
Before receiving, verify the tracking number and order details match the carton.
If there is an error, contact us immediately with:
Order number,
Photo of the request upon receipt,
Photo showing the problem.
After confirming the error, the customer is asked to return the shipment in its original condition within two days from the date of receipt, and the establishment bears the cost of return.
Products must be unopened, undamaged, and complete.
After receiving and inspecting the product, either:
Send the correct order,
Or refund the paid amount.
Refund process:
The refund is processed within 14 working days after verifying the condition.
The amount is transferred to the customer’s bank account, requiring the submission of (account number – account holder’s name – bank name), provided it is in the name of the order owner.
2. If the order is correct and you wish to replace it:
Only replacement is allowed; cash refunds are not permitted.
The customer bears the costs of shipping both ways.
Contact must be made within two days of receipt.
All the conditions mentioned above apply for acceptance of the replacement.
Fourth: Important conditions
The customer must be registered on the website to benefit from services and return policies.
The specified timeframes for applying policies must be adhered to.
Returned products must be verified before shipping, as the establishment is not responsible for any products sent by mistake.
The establishment is not responsible for any damage resulting from improper use by the customer.
The return or replacement period is counted from the date of receipt and does not exceed 4 days from the shipping date.
No returned shipments are accepted without prior contact with the customer service team.
Fifth: Important notes
Upon cancellation acceptance, the paid amount is transferred to the customer’s bank account within 7 working days, after deducting the administrative fee of 15 Saudi riyals from the total amount before the transfer.
